Shipping policy

Where we ship

We ship to Italy, to the European Union, and to the Faroe Islands, Iceland, Norway and Switzerland. We do not currently ship to the United Kingdom or the United States.

Dispatch

We are a small operation and every order is packed by hand.

Orders are dispatched within 2 business days. During a drop it can take longer, and if it does we will say so on the product page before you buy.

You will get a tracking link by email when your parcel leaves us.

Delivery times and costs

The times below are working days after dispatch, not calendar days.

Italy
€7,90. Free on orders over €75. 3 to 7 working days.

Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Spain
€12,90. Free on orders over €150. 5 to 10 working days.

Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden
€22,90. 7 to 14 working days.

Faroe Islands, Iceland, Norway, Switzerland
€39,90. 10 to 20 working days. Parcels to the Faroe Islands route through Denmark and usually sit at the longer end of that range.

Delivery times are estimates, not guarantees. Carrier delays, public holidays and customs clearance can push them out.

Customs, duties and import VAT

Orders delivered inside the European Union carry no customs charges. The total you see at checkout is the total you pay.

The Faroe Islands, Iceland, Norway and Switzerland are outside the EU customs area. Import VAT, customs duty and any carrier handling fee are payable by you on arrival. They are set by your own country, not by us. We cannot calculate them in advance and we do not collect them at checkout, so please check your local thresholds before you order.

Every parcel to those four countries carries a CN22 or CN23 customs declaration stating the contents, their customs code and the price you paid. We are required by law to declare the real value, and we cannot mark an order as a gift or declare it for less than you paid.

If a parcel is refused or returned to us because an import charge was not paid, we refund the price of the item. The outbound postage and the cost of getting the parcel back are not refunded. This applies only to the Faroe Islands, Iceland, Norway and Switzerland.

If something goes wrong

Parcel not arrived? Check your tracking first. If it has not moved for 5 working days, email support@madenew.club with your order number and we will open a case with the carrier.

Wrong address? Email us immediately. Once a parcel has been dispatched we usually cannot change it.

Parcel arrived damaged? Photograph it before opening if you can, and email us within 48 hours.

Contact

MadeNew
P.IVA IT01932110701
support@madenew.club